GENERAL
These Terms and Conditions form the contract between Hootenanny Festival Ltd and the purchaser of tickets or ticket-related products through our official ticketing service. They also apply to holding, transferring and using a ticket, attendance at Hootenanny Festival (Festival), and the website use described below. By buying, holding, transferring or using a ticket, you agree to the applicable Terms.
Hootenanny, we, us and our mean Hootenanny Festival Ltd, company number SC901933, correspondence address 130 Leith Walk, Edinburgh EH6 5DT. References to authorised event staff include our representatives, contractors, venue partners and authorised service providers acting on our behalf. You can contact us at moo@hootenannyfest.com.
We may introduce reasonable conditions or restrictions before or during the Festival where necessary for safety, security, licensing, legal, venue or operational reasons. You must follow the reasonable instructions of Festival, venue, security, medical and emergency-services staff.
We may update these Terms by publishing an amended version on the Festival website. The version provided when you make a purchase applies to that purchase. Updates do not remove your existing contractual or statutory rights. Reasonable safety, security, licensing and venue requirements may be introduced under these Terms and will be communicated where practicable.
BOOKING AND PAYMENT
Tickets must be purchased through Hootenanny’s official ticketing service. You must provide accurate information and check the ticket type, Festival date and order details before payment.
These Terms apply to Day Tickets, Weekend Tickets, VIP or Hospitality Tickets, upgrades and other ticket categories offered through our official ticketing service. Additional benefits and conditions stated in the relevant ticket or package description form part of the purchase terms. Hootenanny uses Vivenu to provide the technology behind its official ticketing service.
Your booking is confirmed when you receive electronic order confirmation. Advertised ticket prices will include mandatory fees and taxes that can reasonably be calculated in advance. Where a mandatory charge cannot reasonably be calculated in advance, we will provide prominent information about how it is calculated alongside the price. Before payment, checkout will show the full amount payable and itemise the applicable fees. Optional products, upgrades or services will only be added where you choose to purchase them.
All tickets are electronic and issued through the official ticketing service. Tickets are issued in the attendee’s name. If you buy more than one ticket, you must transfer each additional ticket to the relevant attendee through the official transfer function. The recipient must claim the ticket and register it in their own name.
You are responsible for ensuring that you can access your valid electronic ticket before arriving and throughout the Festival days covered by it. If you cannot locate or access your ticket, contact the official ticketing service or moo@hootenannyfest.com for assistance.
REFUNDS CANCELLATIONS AND TICKET EXCHANGE
Tickets are for leisure services provided on a specific date or during a specific period. The 14-day cooling-off right does not apply. Tickets cannot be cancelled or refunded because you change your mind or can no longer attend.
If you can no longer attend, you may transfer your ticket through Hootenanny’s official ticketing service. We do not offer exchanges between ticket types, dates or products unless an exchange option is expressly made available at checkout or through the official ticketing service or Festival website. Any deadline, availability, price difference and administration fee will be shown before you confirm an exchange.
If the whole Festival is cancelled and is not rescheduled, we will refund the ticket or package price and mandatory booking, transaction and platform fees paid with it. Refunds will normally be made to the original payment method.
If the Festival is postponed or moved to another date, your ticket will remain valid. If you cannot attend the rescheduled date, you may request a refund of the ticket or package price and mandatory fees. We will publish the deadline and instructions for making that request.
Hootenanny is a multi-artist festival. The advertised line-up, performance times, activities, vendors and programme may change. The cancellation, withdrawal, substitution or rescheduling of an individual artist, performer, activity or attraction does not give rise to a refund. This does not affect your statutory rights where a change fundamentally alters the service purchased.
No refund or exchange will be provided if you arrive after the published last-entry time, or leave the Festival and are unable to re-enter, except where required by law.
We are not responsible for travel, accommodation, subsistence or other personal arrangements purchased separately in connection with the Festival. This does not apply where you have a legal right to recover a loss caused by our breach of contract or negligence. For help with a refund or booking issue, contact moo@hootenannyfest.com.
AGE POLICY
Hootenanny is strictly an 18+ festival. You must be at least 18 on the date you attend. No person under 18 will be admitted.
You must bring a valid original passport, photocard driving licence or PASS-hologram proof-of-age card. It must belong to you and correspond with the name on your ticket. Photographs, screenshots and photocopies are not accepted.
We may refuse entry without refund, except where required by law, if you cannot show acceptable identification, cannot demonstrate that you are at least 18, have provided false age information or cannot reasonably demonstrate that the ticket belongs to you.
TICKETS AND ADMISSION
Entry requires a valid electronic ticket for the relevant Festival day or days. Tickets must be produced and scanned through our official access-control system on first entry. Only tickets issued or transferred through Hootenanny’s official ticketing service are valid.
The recipient of a transferred ticket must claim it, provide the required attendee information and register it in their own name before attending. The status recorded in our official ticketing and access-control systems determines whether a ticket is valid for entry.
No entry is permitted after 19:00 on either Saturday or Sunday. Please allow sufficient time for travel, queues, security checks and entry.
There is no general re-entry on the same Festival day. Once you have entered for that day, you may not leave and return. A limited exception may be authorised by event staff where appropriate, subject to their instructions; leaving the Festival does not create a right to return. A Weekend Ticket remains valid for first entry on each Festival day included in that ticket.
Tickets are a personal, revocable licence to attend the Festival. We may cancel a ticket, refuse entry or remove a person where a ticket has been cancelled, refunded, transferred to another person, duplicated, altered, fraudulently obtained, used in breach of these Terms or otherwise invalidated.
Unauthorised resale is not permitted. Tickets must not be advertised, offered or sold through third-party resale websites, marketplaces, social media, private sales or any other unauthorised resale channel. The official transfer function allows a genuine change of attendee and must not be used to facilitate unauthorised resale. You must not copy, alter, counterfeit, share or use a ticket to obtain unauthorised access. A screenshot, PDF, barcode or other copy is not a valid ticket transfer and does not create another valid ticket. Tickets obtained or used in breach of these Terms may be void and non-refundable, subject to applicable consumer law. If Hootenanny introduces an official resale function, its separate terms will apply.
We are not responsible for lost, stolen, damaged or inaccessible tickets where the issue is not caused by us or our official ticketing service. Do not buy tickets from unauthorised sellers or touts. Tickets must not be used for marketing, media, sales promotion, hospitality, travel, accommodation or other packages without our prior written consent.
DAY WEEKEND AND HOSPITALITY TICKETS
A day ticket is valid only for the date and ticket type stated on it. It does not create a right to attend on another Festival day or to upgrade to another ticket type unless we expressly offer this through the official ticketing service.
Day-ticket holders should allow sufficient time for travel, queues, security checks and entry. No refund will be given for performances or activities missed as a result of late arrival, queues or a failure to meet the entry requirements, except where required by law. The no-re-entry rule and the published 19:00 last-entry time apply equally to day-ticket holders.
A Weekend Ticket provides admission on each Festival day stated on it, subject to the entry requirements for each day. It does not permit repeated entry on the same day. VIP, hospitality and upgrade benefits are limited to those described for the purchased product.
CONDUCT SECURITY AND PROHIBITED ITEMS
You must not behave in a way that is abusive, threatening, discriminatory, unsafe, unlawful or likely to cause distress, harm or a nuisance to another person. We may refuse entry or remove you without refund, except where required by law, where reasonably necessary for public safety, security, welfare or the enjoyment of others, including for harassment or a breach of these Terms.
Searching is a condition of entry. You may be searched before entry and, where reasonably necessary, elsewhere at the Festival by security staff. Searches may include your person, bags and other possessions. Refusal to cooperate may result in refusal of entry or removal from the Festival.
You must not bring unlawful, dangerous or prohibited items into the Festival. The current prohibited-items list will be published on the Festival website and may be updated for safety, licensing, venue or operational reasons. The published list takes priority.
Prohibited items may include weapons, fireworks, flares, pyrotechnics, illegal drugs or substances, glass, laser equipment, drones, unauthorised professional recording equipment, unauthorised trading or marketing materials, and any item that may reasonably create a safety, security or welfare risk.
We may refuse, confiscate where lawful, or otherwise deal with any item that we reasonably consider to be unlawful, dangerous, capable of being used as a weapon, or likely to cause offence, harm, nuisance or disruption. Items surrendered or confiscated may not be returned.
A person suspected of carrying illegal items or carrying out illegal activity may be refused entry, removed from the Festival and/or reported or handed to the police or other relevant authorities, without refund except where required by law.
Assistance dogs are permitted. No other animals are permitted unless we have given prior written consent. If you need to bring prescribed medication, please bring it in its original labelled container and carry identification that matches the name on the prescription.
No unauthorised trading, marketing, promotional activity, solicitation, collection or distribution of materials is permitted at the Festival. No unauthorised vehicle, drone or similar device may be used on or near the Festival. Personal photography and filming are permitted only for non-commercial use and subject to any restrictions published by us.
FIRE SAFETY AND FESTIVAL CHANGES
Smoking and vaping are not permitted in enclosed public spaces or buildings. You must comply with all displayed smoking and vaping restrictions.
Performances may include loud music, pyrotechnics, lasers, smoke, strobe lighting and other special effects. You attend at your own discretion and should take appropriate precautions.
You must not bring, use or ignite any fire, flame, barbecue, stove, lantern, firework or pyrotechnic device unless we have expressly authorised it in writing. You must not burn any material at the Festival.
We may delay, suspend, alter, evacuate, close areas of, or cancel all or part of the Festival where reasonably necessary for safety, security, severe weather, emergency, public-authority, venue or operational reasons. Where the whole Festival is cancelled or postponed, the refund arrangements above apply, including where the cause is outside our reasonable control. Your statutory rights also apply to a cancellation or material change affecting only part of the Festival or a purchased package.
MARKETING COOKIES AND WEBSITE USE
We may send requested Festival information and, where permitted by law, marketing about Festival news, ticket information, artists, offers, merchandise, food and beverage, competitions and future Hootenanny events. You can opt out of marketing at any time using the option in the message or by contacting us.
Our website may use necessary cookies and similar technologies to operate securely and remember choices. Where required by law, we will ask for your consent before using non-essential analytics, advertising or tracking technologies. You can manage cookie choices through the website controls and your browser settings.
You must not misuse the website, introduce malware, attempt unauthorised access, scrape or mine data, use automated systems to buy tickets, interfere with website functionality, overload the site or repeatedly refresh endpoints to gain an unfair advantage. We may suspend or restrict access where necessary to protect the website, ticketing service or other users.
The website, its content, branding and intellectual property are owned by or licensed to Hootenanny or its licensors. You may use the website for personal, non-commercial purposes only. Third-party links and content are provided for convenience; we are not responsible for them.
INFORMATION AND LAW
Information for attendees with accessibility requirements, safety and travel information, the prohibited-items list and any additional Festival rules will be published on the Festival website. Our Privacy Notice, Cookie and Website Technologies Notice, Marketing Communications and Consent Policy, Photography Filming and Recording Policy, and Website Terms of Use apply to their respective subjects. These documents do not remove your contractual or statutory rights.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights. These Terms are governed by the law of Scotland. The Scottish courts will have jurisdiction, except where applicable consumer law allows you to bring proceedings in another jurisdiction. If any part of these Terms is invalid or unenforceable, the remaining parts will continue in force.